WEBSITE PRIVACY NOTICE:
o how we use your data;
o what personal data we collect;
o how we ensure your privacy is maintained; and
o your legal rights relating to your personal data.
HOW WE USE YOUR DATA
o to provide goods and services to you;
o to make a tailored website available to you;
o to manage any registered account(s) that you hold with us;
o to verify your identity;
o for crime and fraud prevention, detection and related purposes;
o with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
o for market research purposes - to better understand your needs;
o to enable us to manage customer service interactions with you; and
o where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
Our service providers and suppliers
Other third parties
o our carefully selected partners who provide our branded products and services, if we have your consent to do so;
o credit reference agencies where necessary for card payments;
o governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
o to comply with our legal obligations;
o to exercise our legal rights (for example in court cases);
o for the prevention, detection, investigation of crime or prosecution of offenders; and
o for the protection of our employees and customers.
How long do we keep your data?
WHAT PERSONAL DATA MIGHT WE COLLECT?
o your name, age/date of birth and gender;
o your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
o purchases and orders made by you;
o your on-line browsing activities on our websites;
o any password(s) we allocate to you;
o when you make a purchase or place an order with us, your payment card details;
o your communication and marketing preferences;
o your interests, preferences, feedback and survey responses;
o your location;
o your correspondence and communications with us; and
o other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page)
HOW WE PROTECT YOUR DATA
o encryption of data;
o security controls which protect our IT infrastructure from external attack and unauthorised access; and
o internal policies setting out our data security approach and training for employees
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
o keep your account passwords private. Remember, anybody who knows your password may access your account.
o when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password.
o avoid using the same password for multiple online accounts
o the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
o the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
o (as set out above) the right to opt out of any marketing communications that we may send you.
o the pursuit of our legitimate interests (as set out below);
o the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
o complying with our legal obligations.
Our legitimate interests
o selling and supplying goods and services to our customers;
o protecting customers, employees and other individuals and maintaining their safety, health and welfare;
o promoting, marketing and advertising our products and services;
o sending promotional communications which are relevant and tailored to individual customers;
o understanding our customers’ behaviour, activities, preferences, and needs;
o improving existing products and services and developing new products and services;
o complying with our legal and regulatory obligations;
o preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
o handling customer contacts, queries, complaints or disputes;
o managing insurance claims by customers;
o protecting ourselves, and employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to ourselves;
o effectively handling any legal claims or regulatory enforcement actions taken against us; and
o fulfilling our duties to our customers, colleagues, shareholders and other stakeholders
What are cookies?
How are cookies managed?
What are cookies used for?
o For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
o For us to market to you, particularly web banner advertisements and targeted updates.
o To enable us to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
o To enable us to meet our contractual obligations to third parties
How do I disable cookies?
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Google Chrome:
1. Choose Settings> Advanced
2. Under "Privacy and security," click “Content settings”.
3. Click “Cookies”
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”
For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
What happens if I disable cookies?
o phone us on: 01636-894900;
o e-mail us at: firstname.lastname@example.org or
o write to us at: Gusto Group Ltd, Millennium Green Business Centre, Rio Drive, Collingham, Newark, Nottinghamshire NG23 7NB